Refund Policy

ResQ Reports are one-time, custom landed-cost estimates built from the product details you submit. Because each report is tailor-generated and delivered as a downloadable PDF, this Policy explains the limited circumstances in which a refund is available.

Because ResQ Report delivery is instantaneous via the ResQ Turbo Engine, all sales are final once your report has been generated and downloaded. If you experience a technical failure (for example, a PDF that fails to download or generates incorrectly), contact us promptly at support@tarifflock.com with your order email and we will re-issue your report or refund the full purchase price.

Once a report PDF has been delivered, the data work product has been produced and is not eligible for a full refund. We will, however, correct at no charge any clear error in the report attributable to our rate calculation (for example, a misapplied HTSUS rate). Errors caused by inaccurate or incomplete information you submitted are not grounds for refund.

If you are charged more than once for the same order due to a system error, contact us and we will refund the duplicate charge in full.

Email support@tarifflock.com with the email used at checkout and your order details. We will respond within 3 business days. Approved refunds are issued to the original payment method via Stripe.

Refunds typically appear on your statement within 5–10 business days of approval, depending on your card issuer.

We encourage you to contact us before initiating a chargeback. Unwarranted chargebacks may result in loss of access to future reports.

Questions or to start a refund request, email support@tarifflock.com. See our Terms of Service and Privacy Policy.